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Feature Request FR-1797
Product Area Application Builder
Status CLOSED

21 Voters

From APEX send emails. Why not receive emails in the same way?

liviu Public · Aug 21 2021

Idea Summary
Receiving e-mails in APEX, for registered users.

Use Case
It allows a better development of customer relations and a follow-up of the history of conversations.

Preferred Solution (Optional)
For starters it is enough to take over the subject and content of the message. of course, attachments would be a bonus.

We reviewed this idea carefully, and while it was interesting, we concluded that it is unlikely to make its way into APEX in the foreseeable future.

Known Duplicates

Known duplicates

FR-3031
FR-3031 Provide features to process incoming emails

Comments

Comments

  • jeffrey kemp APEX Team OP 3.8 years ago

    To answer the question, we can't receive emails in the “same way” because emails are sent using the SMTP protocol, which provides no support for receiving emails. Reading emails via POP or IMAP is quite a different problem to solve.

  • ino.laurensse OP 3.8 years ago

    @jeffrey: it is not the same way, but certainly possible.  I've done it many years ago already in Oracle 11g.

  • liviu OP 3.8 years ago

    Reading emails via POP or IMAP is ok and possible.

  • andreml OP 3.7 years ago

    Now, that Java is always part of the DB maybe Carsten could take an effort to make this part of APEX too? What do you thing?
    http://plsqlmailclient.sourceforge.net/

  • liviu OP 3.7 years ago

    I use plsqlmailclient. It is still very easy but there are problems when you want to read the content of the email. Here are fireworks depending on the type of email body.

  • bshumway OP 2.8 years ago

    I wonder if this is going too far in the direction of trying to be user friendly. Can't you just tell your users to use their native email client? Microsoft outlook or gmail?

  • jayson hanes Admin OP 2.8 years ago

    @bshumway, the idea here was to enable APEX a native way to check email itself.. ie, have your application be able to see if a mailbox has email and to download or process them by way of business logic, etc - it's currently possible with customer PL/SQL - but it can be tricky, and wouldn't be a good use of our resources to make native (at least, not now)

  • ino.laurensse OP 2.8 years ago

    It's a pitty that it is closed for now, it would be such a good addition. E.g. if you send an email to helpdesk@company.com you expect it to end up in the helpdesk system, not in somebody's Outlook.