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  • Adaptive Case Management: Delivering Right Customer Experience

    Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at BPM-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle BPM Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case.

    This content is intended for the following job role(s): Business Analyst, Application Developer

    Release Date: 27-NOV-2013

    Created by: Ajay Khanna

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