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Adaptive Case Management: Delivering Right Customer Experience


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  • Customers today demand an experience that is both contextual and personalized. They do not want to be forced to follow a one-size-fits-all process and instead expect processes to adapt to their needs. This video, hosted by Integration Developer News at BPM-CON, describes the challenges that rigid or structured processes present, introduces Adaptive Case Management (ACM) to address those challenges, and describes how Oracle BPM Adaptive Case Management empowers knowledge workers to progress through unstructured and unpredictable processes to meet the needs of the current situation, or case.

    • This content is intended for the following job role(s): Application Developer , Business Analyst
  • 27-Nov-13
  • Ajay Khanna

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