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Siebel Best Practices in Service Level Management Series


  • This video series demonstrates best practices in using Oracle Enterprise Manager 12c Cloud Control to manage service levels for your Siebel application.

    • This content is intended for the following job role(s): System Administrator , Application Administrator
  • 08-Oct-13
  • 26 minutes

Content List (click links below to view content)

08-OCT-2013 8 mins

Siebel Best Practices in Service Level Management Series: Part 1

This video demonstrates how to create a Synthetic Transaction for Siebel Applications. It covers how to use OpenScript to record a Siebel transaction, and then preparing the recording for upload to Enterprise Manager Cloud Control 12c.

08-OCT-2013 10 mins

Siebel Best Practices in Service Level Management Series: Part 2

This video demonstrates how to create a Generic Service in Enterprise Manager Cloud Control 12c, utilizing the synthetic transaction that was created in the Part I of this series. The video covers the steps to create a service, including:  specifying Systems, specifying frequency, uploading the synthetic transaction, selecting beacons, etc.

08-OCT-2013 8 mins

Siebel Best Practices in Service Level Management Series: Part 3

This video demonstrates how to create a Service Level Agreement (SLA) based on the performance & usage metrics that were created in the Part II of this series. It covers Service Level Agreement, Service Level Objectives, and Service Indicators. In addition, the video shows several operational and management dashboards/reports.

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