• Siebel Best Practices in Service Level Management Series: Part 3

    This video demonstrates how to create a Service Level Agreement (SLA) based on the performance & usage metrics that were created in the Part II of this series. It covers Service Level Agreement, Service Level Objectives, and Service Indicators. In addition, the video shows several operational and management dashboards/reports.

    Duration: 8 minutes

    Release Date: 08-OCT-2013

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