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BPM and the Single Customer View (Recorded Webcast Event)


  • This webcast shows the value of BPM in implementing a Single Customer View to support Customer Experience (CX) projects.  Key value points discussed include how to use BPM to minimise the impact ‘inside’ applications, supporting the Business Analyst,  implementing a federated model to resolve the challenges of a master/slave implementations and leveraging the value of social network intelligence.
     

    • This content is intended for the following job role(s): Project Manager , SOA Architect , Business Analyst , Systems Architect
  • 06-Feb-14
  • 32 minutes
  • Shaukat Desai
  • OLL Live Event Recordings

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