• BPM and the Single Customer View (Recorded Webcast Event)

    This webcast shows the value of BPM in implementing a Single Customer View to support Customer Experience (CX) projects.  Key value points discussed include how to use BPM to minimise the impact ‘inside’ applications, supporting the Business Analyst,  implementing a federated model to resolve the challenges of a master/slave implementations and leveraging the value of social network intelligence.
     

    Duration: 32 minutes

    This content is intended for the following job role(s): SOA Architect, Project Manager, Systems Architect, Business Analyst

    Release Date: 06-FEB-2014

    Created by: Shaukat Desai

Embed You Tube Videos

Create a Review

Be the first to create a review for this content item!

 

Favorite

Email this Page

Facebook

Twitter

Google Plus One

Buttons