• BPM and the Single Customer View (Recorded Webcast Event)

    This webcast shows the value of BPM in implementing a Single Customer View to support Customer Experience (CX) projects.  Key value points discussed include how to use BPM to minimise the impact ‘inside’ applications, supporting the Business Analyst,  implementing a federated model to resolve the challenges of a master/slave implementations and leveraging the value of social network intelligence.

    Duration: 32 minutes

    This content is intended for the following job role(s): SOA Architect, Project Manager, Systems Architect, Business Analyst

    Release Date: 06-FEB-2014

    Created by: Shaukat Desai

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