This webcast shows the value of BPM in implementing a Single Customer View to support Customer Experience (CX) projects. Key value points discussed include how to use BPM to minimise the impact ‘inside’ applications, supporting the Business Analyst, implementing a federated model to resolve the challenges of a master/slave implementations and leveraging the value of social network intelligence.
Duration: 32 minutes
This content is intended for the following job role(s): SOA Architect, Project Manager, Systems Architect, Business Analyst
Release Date: 06-FEB-2014
Created by: Shaukat Desai
Review the recording from previous OLL Live Events