This collection of eLearning modules covers the basic set-up and configuration tasks for RightNow Social Experience community administrators.</p>
Release Date: 29-OCT-2013
Created by: LORETTA.VIBBERTS@ORACLE.COM
This course is suited to new administrators or for learners who want to refresh their community administration skills.
This overview is a prerequisite to the other titles in the RightNow Social Experience Administration courses. There are no prerequisites for this overview.
The power of social web communities is sharing information, solutions and opinions in a virtual social environment. This overview provides the foundational concepts that you need to understand the basic structure and navigation of a community.
In this course, you will learn how to:
Duration: 15 minutes
Prerequisites: RightNow Social Experience Administration Overview
Description: Members are the force that bring a community to life and make it an active, vibrant area for interaction and exchange of ideas. This course will help you to build a community of people and collect information that helps your organization understand who they are to better target what they need.
Objectives: In this course, you will learn how to:
Description: Communication is the heart of every successful community. This course covers the communication elements available in a community to help you ensure that community members engage with each other and with your company, fostering product and brand loyalty.
Duration: 13 minutes
Description: Hives make up the framework of every social community. This course covers how to create and configure hives to organize content and people around a type of interaction, such as a blog or discussion forum. Using these skills will help you organize your community and target member interest for better participation.
Description: Community administrators may need to change the layout of the master template that encompasses the global navigation elements, or modify the layouts of pages in the community. This course covers how to design layouts will help you ensure the information in your community is clear, organized and attractive.
Duration: 20 minutes
Description: Depending on the resource needs of an organization, some community administrators may have community management and moderation duties. This course covers the community-management related duties that fall outside basic administration tasks. Your skills at managing the community environment will help your members to feel safer and more engaged.
Objectives: In this course, you will learn to:
Duration: 18 minutes