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RightNow Social Monitor Administration Course

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11-DEC-2013 6 mins

RightNow Social Monitor: Social Monitor Overview

Prerequisites: This overview is recommended for the other modules in the RightNow Social Monitor Administration courses. There are no prerequisites for this overview.

Description: Social Monitor is a RightNow CX Cloud Service module that provides a view into how your organization and its competitors are perceived in the most popular social channels. It also enables agents to provide customer support via social channels in the same way they would interact using more traditional channels such as email, phone, or chat. This overview provides the foundational concepts that you need to understand the basic structure and navigation of a community.

Note: This course is based on the August 2013 release of Social Monitor.  You may have a different version installed, but the basic tasks and concepts are similar. Releases prior to February 2013 use the label Cloud Monitor instead of Social Monitor for the icon in the navigation pane.

Objectives: In this course, you will learn how to:

  • Describe the benefits of using Social Monitor
  • Describe Social Monitor features
  • Describe preparation tasks for using Social Monitor
  • Configure Social Monitor Settings
12-DEC-2013 3 mins

RightNow Social Monitor: Editing Search Schedules

Prerequisites: The Social Monitor Overview course is recommended prior to taking this course, but there are no formal prerequisites.

Description: Scheduling searches in Social Monitor provides automated results of the important topics and issues that you want to monitor closely. This course provides interactive, hands-on instruction on how to edit a search schedule.

Note: This course is based on the August 2013 release of Social Monitor.  You may have a different version installed, but the basic tasks and concepts are similar. Releases prior to February 2013 use the label Cloud Monitor instead of Social Monitor for the icon in the navigation pane.

Objectives: In this course, you will learn how to:

  • Edit Search Schedules in Social Monitor
11-DEC-2013 4 mins

RightNow Social Monitor: Subscribing to an RSS Search

Prerequisites: The Social Monitor Overview course is recommended prior to taking this course, but there are no formal prerequisites.

Description: Subscribing to RSS searches in Social Monitor ensures that you’ll receive automated, up-to-date search results, making your monitoring efforts more efficient. This course provides interactive, hands-on instruction on how to perform RSS searches.

Note: This course is based on the August 2013 release of Social Monitor.  You may have a different version installed, but the basic tasks and concepts are similar. Releases prior to February 2013 use the label Cloud Monitor instead of Social Monitor for the icon in the navigation pane.

Objectives: In this course, you will learn how to:

  • Subscribe to RSS Searches in Social Monitor
11-DEC-2013 4 mins

RightNow Social Monitor: Creating Topic Monitoring Themes

Prerequisites: The Social Monitor Overview course is recommended prior to this course, but there are no formal prerequisites.

Description: Topic monitoring in Social Monitor provides search results clustering that you can use to quickly analyze and identify posts with similar themes, such as a purchase or support trend, product name, or technical issue. This course provides interactive, hands-on instruction on how to create topic monitoring themes.

Note: This course is based on the August 2013 release of Social Monitor.  You may have a different version installed, but the basic tasks and concepts are similar. Releases prior to February 2013 use the label Cloud Monitor instead of Social Monitor for the icon in the navigation pane.

Objectives: In this course, you will learn how to:

  • Create Topic Monitoring themes in Social Monitor

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